Phoenix Services (NSW) Pty Ltd (Phoenix Services) is controlled by a team of experienced individuals, skilled in all areas of the Cleaning Services Industry. The senior staff of Phoenix have over 20 years’ experience in the industry.

 

Phoenix Services provides quality cleaning in accordance with the customer's specified requirements. Our aim is to deliver this standard of service with the highest degree of excellence possible with our main focus on client satisfaction.

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Quality is an integral part of all work performed and all employees are required to comply with the policy of the company and conform to the requirements of the quality systems. A balanced program is developed with the cleaning supervisor, cleaners and the property management. Including inductions, PPE (safety), hygiene and etiquette knowledge.

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Phoenix Services prides itself on the experience and quality of our resource base. Our highly skilled workforce enables us to deliver a high standard of services to our clients and this is largely due to our ongoing training and development program. Organisation and planning are a key part of Phoenix Services approach which is inherent in our Management and Team Leaders.

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Phoenix Services is one of only a few cleaning businesses that has sought and obtained accreditation to the Swiss International Standards Organisation standards on Quality ISO 9001:2015, Health & Safety ISO 45001:2018 and the Environment ISO 14001:2015. Through this rigorous attention to these high standards, we strive to meeting the standards expected by our customers in the delivery of the products and services that we deliver to them. This policy details how Phoenix Services is committed to the management of its business undertakings in accordance with the above-mentioned Standards.

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Phoenix Services aspires to zero harm of our people, our contractors, our visitors and the community in which we operate. We have an overriding commitment to health & safety and environment and we will not compromise our health & safety and environmental values.

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To implement this policy, we shall focus on the needs of our business with particular reference to consistently meeting our customers' requirements and statutory obligations. Our Integrated Management System will provide mechanisms for detecting system shortfalls and for stimulating process improvements. We will also adopt uniform best practices so to assist in eliminating or reducing of non-compliance and assist in the protection of workers and others’ health & safety and the environment and maintain confidence for Phoenix Services ’s operations.

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Through our Integrated Management System, Phoenix Services shall manage its quality and reliability and its environmental impact and health & safety which meets or exceeds client requirements and expectations, through: 

• Creating and fostering a positive health & safety and environment culture where health & safety and environment are considered to be an integral part of our business.

• Providing clear expectations to all personnel to engage and comply with our Integrated Management System;

• Systematically identifying health & safety and environmental hazards and processes, potential risks and opportunities for improvement and to assess the risks these hazards represent and then establishing methods in order to eliminate or mitigate them;

• Take all reasonable steps to;

1. Minimise waste-to-landfill, greenhouse gas emissions and other pollution by applying waste management principals;

2. Actively promoting and encouraging the adoption of ecologically sustainable work practice initiatives and programs within our organisation, suppliers and the general community using current technical knowledge;

3. Further reduce our consumption of power, water and natural resources;

4. Employ environmental considerations in purchasing decisions; and,

5. Communicate regularly with key stakeholders on environmental issues.

• Identifying, reporting, investigating and resolving all health & safety and environmental incidents and non-conformance with learning are actioned, implemented and shared.

• Seek continuous improvement in health & safety and environment through rigorous examination of all activities, practices and incidents.

• Meet all relevant legislative and regulatory requirements.

• Establish and review meaningful and accurate measurable targets and objectives as well as maintaining, monitoring, reporting, reviewing and auditing to facilitate continual improvement of our Integrated Management System and communicating appropriately to our people.

• Educating and training people to continually improve awareness, skills and knowledge of quality, health & safety and environmental issues and practices.

• Effectively implement this Policy to enhance the effectiveness of the system and increase awareness through a process of consultation, communication, continual improvement and culture change and ensure it is available to the public.

• Providing suitable and sufficient resources to implement and maintain the system.

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These processes are reviewed annually to ensure we are receiving constructive feedback and action changes where necessary.