Managing Service Delivery

Phoenix Cleaning & Maintenance Services is proud of the excellent and long standing working relationship it has developed over the years with its major customers.

We have been successful on the basis of our track record when competing against formidable organisations, and have developed a reputation for being able to tackle technically complex, unusual and often demanding service requirements.

Our flexibility has enabled us to respond to all types of service contracts and to achieve high levels of customer satisfaction.

To achieve this flexibility we have focussed on the introduction of new mechanisms to organise, manage and motivate our workforce.  We use a flatter organisational structure, detailed job descriptions, induction and on-the-job training for all new and existing staff, and in the long term, a sound career management process.

These innovations have provided us with a reputation for industry best practice in the areas of Human Resource Management and Quality Assurance Procedures.